Solar company declares bankruptcy, leaving customers stranded in Anderson County

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Knoxville, Tenn. (WATE) – Following a tidal wave of complaints, pink energyformerly known as Power Home Solar, has declared bankruptcy.

This leaves many Pink Energy customers frustrated. Before the the company closed its doors last month, if a problem arose, a repairman was dispatched. But not now, leaving an Anderson County couple at their wit’s end. The Carvers now ask who to call when their system goes down.

They’re still paying off a loan for a solar system that they don’t think saves them money.

“We had them installed in September thinking we were going to save a lot of energy,” Chris Carver said.

Chris and Claire Carver thought going green and installing solar panels in their home would be good for the environment. Plus, they would save money. However, that is not what they saw.

“The kilowatts are increasing. Bills are going up, electricity bills are going up,” Claire said.

Power Home Solar in Louisville, now called Pink Energy, installed the panels. Pink Energy got off to a bad start last September. Chris said no one apparently read the plans. The carvers claim that the installers started installing the panels on the wrong side of the house and left a leaking metal piece. It was then that Chris quickly stopped them.

“He started laughing, he thought it was funny. ‘Yeah, we’ll get the guys on the other side,’ he said, ‘Yeah, you’re right, we’re on the wrong side of home,” Chris said.

The Carvers said it took Pink Energy months to implement their system. However, over the past few months, they have noticed a few issues. The general rule is that an average of four hours of peak sunlight per day is enough to make a renewable solar power system worthwhile.

“We don’t have the security of backup power because the batteries don’t last. With electricity, just with mains power, they last about four hours,” Chris said. “They said six to eight o’clock.”

The Carvers said their contract signed 13 months ago provided for ongoing maintenance by Pink Energy. However, the company closed its doors last month at the end of September. Then, in mid-October, he filed for Chapter 7 bankruptcy liquidation.

“I just want to know how we can get a warranty on the system and make sure it continues to work properly,” Claire said.

“We paid for the gate was nearly $52,000. It was just for the contract. Then you factor in your funding and fees, so we’re well over $70,000 for the system,” Chris said.

The couple are now wondering who will they call if their system goes down again.

“He would come here, say the ‘error’ code here on this screen. Then we would call Pink Energy,” Chris said.

But there’s no one at Pink Energy to call now.

“At this point, we don’t know who to contact or who else will do the interview,” Chris said.

Generac, which manufactured the components, says that once contacted, it will contract with third-party vendors to perform warranty services on its products. The carvers, however, just want to wash their hands of it all.

“Me personally, I would love to see the system removed from our house because no one wants to work on it, no one wants to guarantee anything,” Chris said.

While Generac offers to perform warranty services on its products for Pink Energy customers, the two companies are at odds. Pink Energy sued Generac in federal court, claiming that solar control and battery system components used in Pink Energy’s projects failed. However, days after the filing, Generac suggested that Pink Energy customers were suffering from “poor installation”.

Several attorneys general, including those of North Carolina, Ohio, Virginia and Missouri investigate or take action against Pink Energy.

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